Friction Components is committed to protecting your personal information and handling it responsibly and transparently.
This Privacy Policy explains how your personal data is collected, used, stored and protected when you visit our website, make an enquiry, request a quotation, place an order, or engage with our products and services.
Friction Components acts as the data controller for the information collected through this website and its business activities.
If you have any questions about this policy or how your information is handled, please contact:
Email: keith@frictioncomponents.co.uk
Friction Components has a process in place for handling data protection complaints and requests. Details can be found in Section 10 of this policy.
We may collect, store and process the following information:
Name
Email address
Telephone number
Business name
Job title
Postal address
Information provided during enquiries
Quotation requests
Order and transaction information
Delivery and billing details
Communications relating to products, orders and customer support
IP address
Browser type
Device information
Website usage data
Preferences relating to email communications and marketing
Information provided when subscribing to updates, newsletters or promotions
We collect information when you:
Complete a contact form
Request a quotation
Place an order
Contact us by email or telephone
Subscribe to receive updates or marketing communications
Browse this website
Some information may also be collected automatically through cookies and website analytics tools.
We use your information to:
Respond to enquiries
Provide quotations and product information
Process and fulfil orders
Manage customer accounts and communications
Arrange deliveries and provide customer support
Process payments and maintain records
Improve our website and services
Meet legal, regulatory and contractual obligations
Send relevant updates and marketing communications where consent has been given
We will only use your information where we have a lawful basis to do so.
We process personal data under one or more of the following legal bases:
Consent
Contractual necessity
Legitimate interests
Legal obligations
Where personal information is shared as part of a commercial transaction, it will only be processed where appropriate safeguards and lawful grounds apply.
Your information will never be sold to third parties.
Information may be shared with trusted service providers where necessary to operate the business, including:
Website hosting providers
Payment processors
Delivery and logistics providers
Suppliers and manufacturers
Professional advisers including accountants and legal advisers
Regulatory or legal authorities where required by law
All third parties are required to keep your information secure and confidential.
Appropriate technical and organisational measures are in place to protect your personal information.
Access to personal data is restricted to those who have a legitimate reason to access it, and information is stored securely.
Personal information will only be retained for as long as necessary to fulfil the purpose for which it was collected, including legal, accounting, tax and regulatory requirements.
Enquiry information may be retained for up to 12 months where business is not taken up.
Customer, order and transaction records may be retained for longer where required by law, accounting regulations or business purposes.
You have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request a copy of your information
Withdraw consent where applicable
If you wish to exercise any of these rights, please contact us using the details provided in this policy.
If you have concerns about how your personal information has been collected, used, stored or handled, we encourage you to contact us directly so we can investigate and resolve the matter.
Data protection complaints should be submitted to:
Email: keith@frictioncomponents.co.uk
Responsible Person: Dave Devlin
Upon receiving a complaint, we will:
Acknowledge receipt of your complaint within 30 days
Investigate the matter without undue delay
Keep you informed where appropriate during the investigation
Provide you with the outcome of our investigation and any action taken
We are committed to handling all data protection concerns fairly, transparently and in accordance with applicable data protection legislation.
If you remain dissatisfied following our response, you may have the right to escalate your complaint to the Information Commissioner’s Office (ICO).
Further information can be found on the ICO website: https://ico.org.uk
This website may use cookies and analytics tools to improve user experience and understand how visitors use the site.
You can control cookies through your browser settings and cookie preferences.
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices.
The latest version will always be available on this website.
Last Updated: June 2026
